On how you know you’re when having impact: Part One with Annette John-Hall

As part of our ongoing series examining how to measure and evaluate impact in public interest news, CPIJ met with Annette John-Hall, former columnist and reporter for the Philadelphia Inquirer.

In this first excerpt, John-Hall reflects on how to know you’re having impact as a journalist.

John-Hall first discusses email and phone call feedback, to which she often wrote 100 responses each Friday while she was a metro columnist, adding that thoughtful responses take a long time but that she could tell what was resonating when readers felt compelled to respond.

John-Hall also watched the comments at Philly.com and letters to the editor. Positive or negative, she said, feedback made her feel like she was doing her job.

Posted in Impact, News

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